Looking for full product documentation? Visit our Docs site β†’

Help Center

Quick reference and troubleshooting for Aura AI.

πŸš€ Quick Start Guide

  1. Download Aura AI for Windows. macOS is coming soon. Run the installer.
  2. Launch Aura AI β€” it will appear in your system tray and start in the background.
  3. Sign in when prompted (Google, GitHub, or email). Your account is created automatically on first sign-in.
  4. Open your engine or IDE β€” Aura AI auto-installs the plugin on first launch. No marketplace visit required.

Supported on all plans: Unity Β· Godot 4 Β· Unreal Engine Β· VS Code Β· Visual Studio 2022 Β· JetBrains Rider

🧠 GDD & Project Indexing

Aura AI indexes your project in the background. To align Aura with your Game Design Document:

  • Add your GDD from Aura AI β†’ Settings β†’ Add GDD.
  • PDF, Word (.docx), Markdown, and plain text files are supported.
  • Ask Aura: "Is this combat system inline with my GDD?"

πŸ’³ Managing your Account

Everything is managed from your Aura Dashboard or from inside the Hub app itself.

  • View Usage: Sign in at aurainc.co/dashboard to see your remaining credits and usage history. Your credit balance also appears inside your editor's Aura panel.
  • Aura Refills: Free starts with 100 one-time credits. Paid plans reset monthly. If you need more credits, purchase a non-expiring Refill Pack ($10 for 500 credits). It applies automatically once your plan credits are exhausted.
  • Failed payments: If a card fails or your bank requires confirmation, Aura emails you and blocks generation until billing is fixed, including hosted LLM, BYOK, and team generation. You can still sign in, download Aura, and open Dashboard - Billing.
  • New computer: Sign in with the same Aura account to restore your plan, credits, and BYOK entitlement. Local chats, GDDs, rules, and project context do not automatically sync; use Aura Settings - Transfer Aura Data on the old computer, then import the transfer file on the new computer.
  • Update Billing / Cancel: Go to Dashboard β†’ Billing. Aura lets you choose plans there, and Stripe handles secure payment details and cancellation confirmation.

Security Authentication

Aura supports three sign-in methods β€” use whichever is easiest for you:

  • Google OAuth β€” One click, no password. Recommended for most users.
  • GitHub OAuth β€” Sign in with your GitHub account.
  • Email + Password β€” Create an account with your email address and a password. Go to aurainc.co/auth/email and select "Create Account".

Once signed in, you stay signed in. The Hub manages your session automatically and refreshes it in the background. If you're ever prompted to sign in again, your session expired β€” just sign back in and you'll be reconnected immediately.

πŸ› Γ―ΒΈΒ Troubleshooting

  • Hub not connecting? Make sure Aura AI is running in your system tray, restart Aura AI, then reopen your engine or IDE. If it still cannot connect, check Windows Firewall and send a diagnostic report from Aura AI β†’ Settings.
  • No code generation? Check your internet connection and ensure you are signed in from the Hub's Settings tab. If your account shows as inactive, paused, or payment required, your subscription may have been canceled or the latest payment may have failed - check your email or open Dashboard β†’ Billing.
  • Credits showing zero? Free credits are one-time trial credits and do not reset. Paid plan credits reset on your billing date. If you need more now, purchase a Refill Pack ($10 for 500 credits, never expires).